Review Collection over Email Settings

7 June 13, 2023

Enabled by default, these settings help you collect product reviews over email. These settings are applicable only in the following scenarios:

  1. If buyer phone number is not available
  2. If “Smart Call Settings” are disabled
  3. If free call credits are exhausted in the FREE plan

For scenarios other than above, these settings are ignored. Options are explained below:

Want to send email to the buyer for collecting review?
  1. Enable: When enabled, emails (to collect product reviews) are sent to all buyers who fulfil applicability criteria as stated above.
  2. Disable: Review request emails are not sent.
When do you want to make a buyer eligible for receiving an email?

These options define as to which trigger event makes the buyer eligible to receive an email. There are 3 trigger events:

  1. On Purchase: As soon as the buyer purchases a product or places an order on the store, he becomes eligible.
  2. After Fulfilment: Buyer becomes eligible only when you as merchant process his order and mark it as fulfilled on shopify. We recommend using this trigger event for most cases.
  3. Post Delivery: Buyer becomes eligible after the product has been delivered to him and courier partner updates the delivery status back on shopify.

Please Note (only if trigger event is set to “Post Delivery”):

Shopify currently doesn’t support tracking of order delivery status natively for all courier partners. If you use any third-party tracking apps and those apps update the Order Fulfilled Status to Order Delivered status in Shopify, only then we will be able to schedule review requests.

If your tracking app doesn’t send delivery status directly to Shopify (or fails to do so), we will then move to backup plan of sending review requests as per Order Fulfilment status based on your settings in the highlighted option in the screenshot above.

After how many days should EpicApp Product Reviews & UGC email the buyer to collect Product review/rating?

Set the number of days after which EpicApp should initiate a review request email to the buyer once he has become eligible to receive the same. Buyer eligibility is governed by your selection of trigger event as explained above.

In case Delivery Confirmation is not received on Shopify, then after how many days should EpicApp For Reviews email buyer for collecting Review/Rating?

This option only comes when trigger event is selected as “Post Delivery” else it remains hidden. Since shopify currently doesn’t support tracking of order delivery status natively for all courier partners, so in an event where your 3rd party tracking app fails to send delivery status to shopify, the email will be sent after set number of days in this option

For example, if you set this option as 7 days after fulfilment then EpicApp will wait for 7 days after order status changes to fulfilled. If package delivery confirmation is received before that duration, then email will be initiated as per your settings else if delivery confirmation is not received, email will be sent after 7 days from fulfilment.

The email that is sent to collect the review is based on the “Edit Email Template” settings

 

Can’t find what you are looking for? Check our Knowledge Base for more detailed tutorials or contact our Epic! customer support team to address your specific issues.