The customers dashboard shows all the customers who have placed an order on your store after installation of EpicApp. Sub options are explained as under:
- “Search Bar”: You can search through all columns to find a particular customer. The search bar uses “contains” filter.
- “More Filters”: If you wish to apply multiple filters together, for e.g. Location= USA and customer name contains Emily, same can be done from this button.
- “Add to Blacklist”: You can use this option to add multiple customers to blacklist in one go. EpicApp will not attempt review collection via any medium (call, email etc) from the customers who have been added in the blacklist.
- “Remove from Blackist”: You can use this option to remove multiple customers from blacklist in one go. EpicApp will attempt review collection from the customers who are not in the blacklist.
- Customer column: Shows name of the customer who has placed an order with your store.
- Spent column: Shows total amount spent up to date from the customer over various orders on your store.
- Orders column: Shows total number of orders placed by the customer over entire period app has been installed.
- Contact Detail column: Shows phone number and email address of the customer(if available).
- Location column: Shows location of the customer from where the order was placed. This is taken from the billing address.
- Email Subscription Status column: If you have added “Un-subscription block” in the “Edit Email Template” page, then this column shows the subscription status of the customers. EpicApp doesn’t send any product request review emails to the customers who have un-subscribed from the email list to prevent spam.
- Blacklist column: This column shows the blacklist status of a customer. You can also use this option to manually add or remove a single customer from the blacklist. EpicApp will not attempt review collection via any medium (call, email etc) from the customers who have been added in the blacklist.
Can’t find what you are looking for? Check our Knowledge Base for more detailed tutorials or contact our Epic! customer support team to address your specific issues.